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The Money Advice Trust is committed to providing the latest vulnerability resources and research to help you help your staff.

Vulnerability resources hub

Having delivered practical training and consultancy across sectors in total to more than 30,000 staff in over 300 organisations, our work is underpinned by the insight and research that we have acquired. We hope you find these resources useful.

If you would like further information, or to discuss how we might be able to support your work in this area, please do not hesitate to get in touch.

New guidance: inclusive design in essential services

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Inclusive design is increasingly recognised as a way to ensure markets are fair and inclusive, especially for customers in vulnerable circumstances. With an increasing focus on inclusive design from industry, regulators and firms, the Money Advice Trust has launched two reports in partnership with Fair By Design to help firms and regulators understand and translate inclusive design into practical action.

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Vulnerability, GDPR, and disclosure: practical guidance for creditors and advisers

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The Money Advice Trust and the Money Advice Liaison Group (MALG), have launched a new series of guides to help firms meet data protection regulation and support customers in vulnerable circumstances. The guides are designed to help creditors and advisers understand the overlap between GDPR and vulnerability, and strike the right balance between human experience and data.

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Stay up to date

Vulnerability has never been higher on the agenda for creditors across sectors - to keep up to date with the latest research, guidance, our training and consultancy offering and developments in policy and practice affecting customers in vulnerable circumstances subscribe to Vulnerability Matters.