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Making it easier for consumers to disclose a mental health problem

In collaboration with Money and Mental Health Policy Institute, we’ve published new practical guides to help firms support customers in disclosing a mental health problem

Many people experiencing a mental health problem find it difficult to disclose their condition to an essential services provider, such as a bank or energy company.

Co-authored by our Vulnerability Lead Consultant, Chris Fitch and in collaboration with Money and Mental Health Policy Institute, we’ve published new practical guides to help essential services firms support more people with mental health problems to disclose their condition.

Money Advice Trust logo image and Money and Mental Health Policy Institute logo image
Image of the disclosure environments guidance cover

Guide One: Disclosure environments

The first guide in our series outlines the fundamentals of disclosure, explaining how firms can encourage and support people to disclose a mental health problem.

Download guide
Image of the  disclosure experiences guidance front cover

Guide Two: Disclosure experiences

The second guide is about responding effectively to disclosure. It describes what makes for a ‘successful disclosure’ for both the customer and firm.

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Image of recording disclosure guidance front cover

Guide Three: Recording disclosure

This guide covers how disclosures can be processed into data to help consumers.  It also considers the balance between firms wanting to record data to protect consumers from future harm, against consumers’ controlling what is recorded about them

Download guide
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