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  • Money Advisers - Birmingham

  • Money Advisers (Triage Team) – Birmingham


Money Advisers - Birmingham

Starting salary circa £21,000 per annum, increasing to circa £29,000 on satisfactory completion of training and assessment

Plus pension and generous annual leave entitlement

Run by the Money Advice Trust, a registered charity, National Debtline provides free advice and resources to help people deal with their debts. Our service is available over the phone, through our website at www.nationaldebtline.org and via webchat.

As one of our Money Advisers, you will help people in debt gain control of their financial situation – taking the time to understand the issues they face, delivering specialist advice and support. Where appropriate, you will follow up initial support with detailed written communication, so you will need exceptional attention to detail and strong research skills, as well as an engaging personality and a non-judgemental attitude.

Initially working as a trainee Money Adviser, you will receive dedicated training and assessment to enable you to achieve specialist Money Adviser level. You will possess exceptional communication skills and outstanding interpersonal skills, together with the ability to empathise and investigate clients' circumstances sensitively.

You must be committed to your own personal development, with a strong work ethic, as some training and learning modules will be completed in your own time. You will need to be capable of learning and working methodically but also at pace, so that you can enjoy the full salary of circa £29,000 on satisfactory completion of training and assessment (c. 17 weeks).

Ideally you will have worked in a busy contact centre environment before. You will possess good data entry skills, be resilient, positive and enthusiastic. You will be able to work on your own initiative and as part of a team. You will need to meet challenging call targets a day and must maintain high quality advice in line with FCA regulations and line with our values: "Be Balanced. Be Supportive. Be Innovative."

Whilst this is a very rewarding role, it is not a standard call centre role. You will need to be very resilient and used to operating in a high pressure and sometimes stressful environment in order to help as many clients as possible. We also expect a high level of professionalism and customer service focus. In return, we offer a generous salary, pension and annual leave entitlement, as well as a fantastic friendly and social working environment.

Knowledge of debt advice practices would be advantageous but is not essential, as full training will be given.

You will need to be flexible and able to work shifts covering full time hours of 35 hours per week between 9am and 8pm Monday to Friday, with rota'd Saturday working (c. 1 in 4) between 9.30am and 1pm.

Recruitment Pack for Money 
Advisers - July.pdfRecruitment Pack for Money Advisers

To apply, please send your CV to recruitment@moneyadvicetrust.org by 30 July 2017.

Unfortunately due to the expected volume of interest for this role, we will not be able to respond to each application. Therefore if you have not been contacted on the shortlist date, you have been unsuccessful on this occasion but we may keep your details on file for future roles that may be of interest.


Money Advisers (Triage Team) – full time

Birmingham, Circa £21k

Pension, generous annual leave entitlement + benefits

Can you make a difference?

Every day in our contact centre, our Debt Advisers do - by supporting people in difficult circumstances. We are looking for highly resilient, customer service-focussed individuals to join our friendly and supportive team, to help us continue to offer tailored, impartial telephone debt advice to callers to our National Debtline service.

You’ll have excellent communication skills, the ability to build empathy and trust with clients, and be resilient to deal with the variety of callers, some who may have mental health issues. You will be able to listen calmly and patiently whilst always remaining non-judgemental, and ideally you will have worked in a busy, target driven contact centre environment before. With good data entry skills, you’ll be able to work on your own initiative and as part of a team. You will be handling a significant number of calls per day and must maintain an excellent standard of client care, at all times and in line with our values: “Be Balanced. Be Supportive. Be Innovative.”

This is not a standard call centre role. You will need to be extremely resilient and used to operating in a high pressure and sometimes stressful environment with challenging quality and productivity targets. We also expect a high level of professionalism & customer service focus as well as a dedication to learning inside and outside the workplace. In return, we offer a very competitive salary, pension, generous annual leave entitlement and a range of great benefits. We also believe in developing our staff for when new opportunities arise within the Trust.

Knowledge of debt advice practices would be advantageous but is not essential, as full training will be given.

You will need to be flexible and able to work shifts covering full time hours of 35 hours per week between 9am and 8pm Monday to Friday, with rota’d Saturday working (c. 1 in 4) between 9.30am and 1pm.

Recruitment Pack for Triage Advisers July.pdfRecruitment Pack for Triage Advisers

If you believe you too can make a difference, apply by sending your CV to recruitment@moneyadvicetrust.org by 30 July 2017.

Unfortunately due to the expected volume of interest for this role, we will not be able to respond to each application. Therefore if you have not been contacted on the shortlist date, you have been unsuccessful on this occasion but we may keep your details on file for future roles that may be of interest.


 
 
 
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