• Training and Development Operations Manager (debt Advice)

  • Money Advisers (Triage Team) - Birmingham

  • Trainining and Development Operations Manager (debt Advice)
    Central London
    Circa £41,000 + benefits 

    Are you excited by how training and continuous professional development can be used to help people in financial difficulty? We are. Since its launch in 1991, the Money Advice Trust has developed a reputation for high quality debt advice, training, tools and services. Our mission is to support people and small businesses to deal with their debts, train the free advice sector, and improve the UK’s money and debt environment. We provide thousands of free training places every year for money advisers across the UK through our Wiseradviser programme through both face to face and online channels.
    This is a unique opportunity to join a charity that is transforming its delivery of advice, and learning and development services. As part of the Wiseradviser team, the Training and Development Operations Manager (Debt Advice) will lead on the delivery and quality assurance of Wiseradviser services/materials for advisers across the UK that provide debt advice.

    Along with the Wiseradviser team, the role will collaborate with funding organisations, sector partners and internal and external subject matter experts to develop and implement learning solutions, services and materials for advisers working or volunteering within our partner organisations across the UK. Furthermore, this role will line manage the Training Delivery and Operations Officer and Learning and Development Officer roles.

    The successful applicant will have significant learning and development and stakeholder management experience; demonstrating a positive outlook with strong inter-personal skills, enthusiasm and resilience. You will have substantial experience of writing, producing and delivering training, managing projects and experience of collaborating with external stakeholders. You should also have five years’ experience in related roles and live our values, by being balanced, supportive and innovative which are core to what we do and how we work together.
    Please send a CV and covering letter to  giving supporting evidence of how you meet the criteria for the role as outlined in the job description and person specification. 
    The closing date for applications is 26th July 2019.
    Unfortunately due to the expected volume of interest for this role, we will not be able to respond to each application. Therefore if you have not been contacted on the shortlist date, you have been unsuccessful on this occasion but we may keep your details on file for future roles that may be of interest.


    Money Advisers (Triage Team)

    Circa £21,000 p.a plus pension

    Can you make a difference? Every day in our contact centre, our Debt Advisers do - by supporting people in difficult circumstances.  We are looking for highly resilient, customer service-focussed individuals to help us continue to offer tailored, impartial telephone debt advice to callers to our National Debtline service.

    You’ll have excellent communication skills, the ability to build empathy and trust with clients, and be resilient to deal with the variety of callers, some who may have mental health issues.  You will be able to listen calmly and patiently whilst always remaining non-judgemental, and ideally you will have worked in a busy, target driven contact centre environment before.  With accurate and fast database entry skills, you will also be able to work on your own initiative and as part of a team.  You will be handling a significant number of calls per day and must maintain an excellent standard of client care, at all times and in line with our values: “Be Balanced.  Be Supportive.  Be Innovative.”

    This is not a standard call centre role. You will need to be extremely resilient and used to operating in a high pressure and sometimes stressful environment with challenging quality and productivity targets. We also expect a high level of professionalism & customer service focus as well as a dedication to learning inside and outside the workplace. In return, we offer a very competitive salary, pension, generous annual leave entitlement and a range of great benefits. We also believe in developing our staff for when new opportunities arise within the Trust.
    Knowledge of debt advice practices would be advantageous but is not essential, as full training will be given.
    You will need to be flexible and able to work shifts covering full time hours of 35 hours per week between 9.00 am and 8.00 pm Monday to Friday, with rota’d Saturday working (c. 1 in 4) between 9.30 am and 1.00 pm. 
    If you believe you too can make a difference, apply by sending your CV and completed application to by 17th July 2019.

    Recruitment pack Money Advisers (Triage Team)

    Triage and Money adviser application

    However in popular campaigns such as this we may close the advert early when we have the right number of calibre candidates, so to avoid disappointment please apply as soon as possible.
    For more information on National Debtline, visit

    We would particularly welcome applications from people with life and work experience.
    Please note the start date for this role is fixed and will commence on 30th September 2019.

    We will only use the data you supply to us in CVs or application forms for recruitment purposes.  This data will be held for six months.  For further information please refer to our Privacy Notice for Job Applicants.

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