This year, the majority of UK-based adults will experience vulnerability; through a bereavement, a mental health problem, a serious illness or in some other way.
Without the right training and support, your customer-facing staff may find it difficult to identify and work with customers in vulnerable circumstances.
This can have a negative impact on employee morale, your ability to recover debts and your reputation as a responsible organisation.
How we can help you
We provide first-class training and consultancy services across a range of themes, providing your staff with the practical support and tools they need to help your customers and clients, whilst meeting your business objectives.
Our training courses
We also provide tailored consultancy, developing training, policies and principles that take your workplace practices into account.
Benefits to your organisation
Improve your debt recovery rates
Enhance your reputation as a responsible company that treats customers fairly
Improve broken repayment arrangements, and minimise the likelihood of additional financial costs, and a worsening of the customer's health
Help meet your legal responsibilities under the Mental Capacity Act and Data Protection Act, and your wider regulatory requirements
Help your staff feel more fulfilled by supporting customers well
In-house: we come to you and deliver a one-day session customised for your staff
E-learning: a 30-40 minute e-learning package that can be completed online
Bespoke consultancy: we work with you to develop training, policies and principles that take your workplace practices into account
Contact us for more information
Contact Henna Mian at the Money Advice Trust:
About the Money Advice Trust
The Trust has played an important role in developing and promoting best practice advice, training and consultancy through our research and policy work.
Our courses are updated regularly with the latest industry standard policies and procedures.
We also gain insight through the work we do with our own services;
National Debtline - 285,000 people supported last year
Business Debtline - 40,000 people supported last year