MAT > Advice services > Referring to our services

Referring to us

We want our services to help as many people as possible, and provide a range of free materials for consumers as well as your organisation's staff teams, to help signpost people to us.

 

Posters, leaflets and referral cards

 
We can provide the following for both consumers, as well as your organisation's staff teams, to promote our National Debtline and Business Debtline services: 
  • A4 posters
  • Referral cards – small business cards with our phone number and website details
  • Service leaflets – leaflets explaining our services
These can be ordered online.
 
posters image for website.png
Advice agencies providing free-to-client advice can also order copies of our self-help packs for both individuals and small businesses – find out more about ordering self-help packs. 
 

Including information about our services in your own materials and website

 
We encourage other organisations to link to our websites to help promote free debt advice. You can link to our homepage or any other relevant page within the site. If you would like to use a National Debtline or Business Debtline logo, or require text to use with the link, please email our digital communications officer.
 
Descriptions of our services are below:
 
Describing National Debtline
 
Short description
National Debtline - free advice and resources to help you deal with your debts.
Go to www.nationaldebtline.org
 
Long description
National Debtline provides free advice and resources to help you deal with your debts. You can access our services over the phone, through our website and via webchat.
Understand your options and take control of your debts today.
Go to www.nationaldebtline.org
 
We encourage organisations to signpost to our website, www.nationaldebtline.org, but if you wish to include our phone details please state:
0800 808 4000
The National Debtline contact centre is open Monday - Friday from 9am until 8pm, and Saturday 9.30am - 1pm.
 
Describing Business Debtline
 
Short description
Business Debtline - free debt advice for small businesses and people who are self-employed.
Go to www.businessdebtline.org
 
Long description
Business Debtline provides free debt advice to small businesses and people who are self-employed. You can access our services over the phone, through our website and via webchat.
Understand your options.
Go to www.businessdebtline.org
 
We encourage organisations to signpost to our website, www.businessdebtline.org, but if you wish to include our phone details please state:
0800 197 6026
The Business Debtline contact centre is open Monday - Friday from 9am until 5.30pm.
 
Please note: We reserve the right to request the removal of any link that we feel is inappropriate or conflicts with our work and purpose. You may not link to our website from any site that contains material that is libellous, defamatory or obscene. Links must not be used to imply our endorsement of a site, its content, any related products and services or for any other commercial purpose.
 

Running a workshop in your community about free debt advice

 
Many people in debt don’t know that free debt advice is available and instead turn to those they already know and trust – a carer, community leader or key worker for example – for help. Guiding people to free debt advice is a set of free workshop materials that aims to help these trusted people guide those in debt to free debt advice.
 
Anyone can facilitate the two-hour workshop. If you have a group of people who want to know what to do if someone comes to them for advice, all you need to do is find a place to hold the workshop and download the materials.
 
The materials include:
  • Comprehensive Facilitator Notes
  • A Workbook (each attendee will need a copy of this)
  • Five videos where experts explain any technical information and debt advice clients tell their stories
The workshop covers:
  • The causes of debt problems
  • How to respond when someone tells you they’re in debt
  • Signs that someone may need debt advice
  • Signposting or referring someone to the appropriate support
  • Helping someone prepare for advice
  • The debt advice process
 
 
© Money Advice Trust Charity Number 1099506
site by rubbaglove