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The Trust appoints a new Head of Contact Centre

The Money Advice Trust is pleased to announce it has appointed Sue Warner to the role of Head of Contact Centre – managing the telephone operations of National Debtline and Business Debtline. Sue joined the Trust on 28th April and will sit on the Trust’s senior management team. Sue replaces David Cheadle who is now Director of Client Services for the Trust.
Joanna Elson, Chief Executive of the Money Advice Trust, said:
“We very pleased to welcome Sue Warner to the Trust. Sue’s expertise in a range of sectors will help us further develop and improve the already fantastic services offered by National Debtline and Business Debtline. The provision of impartial advice from experts that care is a key element of achieving the Trust’s goal of helping people across the UK to tackle their debts and manage their money wisely.”
Sue Warner said:
“I am delighted to have been given the opportunity to apply my skills and experience to an organisation whose work in helping individuals and small businesses to manage their debt effectively and improve their money management skills is widely acknowledged as being enormously valuable.”
Sue Warner biography
Sue has many years of operational management experience in both manufacturing and service businesses and has managed large, multi-site, multi-functional Customer Services and Contact Centre teams, providing support across all areas of business.
At Avery Weigh-Tronix, a global manufacturer of weighing solutions, Sue developed a passion for Continuous Improvement and gained experience of leading and coaching Continuous Improvement project teams, driving her to focus on developing her knowledge of Lean and Six Sigma process improvement methodologies, which she studied to MSc. level.
Sue has most recently been working as a Process Improvement Analyst at Evander Glazing and Locks Ltd., a major supplier to the UK insurance industry, where she has been providing analysis to steer business change and deliver improvements in efficiency, effectiveness and the customer experience, throughout the Contact Centre and the wider service business.
The Head of Contact Centre role will enable Sue to bring both her operational experience and her knowledge of Continuous Improvement to bear, for the benefit of the Money Advice Trust.
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