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Money Advice Trust wins Best Training Provider at Credit Strategy’s CCS Awards

​The Money Advice Trust was announced as the winner of Best Training Provider in Credit Strategy’s Collections & Customer Service (CCS) Awards 2017 on Wednesday 22nd November 2017.

The Collections & Customer Service Awards recognise the outstanding achievements of those within collections and customer service and are now in their eleventh year.  Other organisations in the award category were 1st Credit, Arrow Global and the Credit Services Association (CSA).

Through its training and consultancy service, the Trust has now trained more than 11,000 staff in over 160 creditor and other organisations.  Training offered include support customers in vulnerable circumstances and courses on mental health, serious illness and addictions.

More than 90 percent of staff who completed the Trust’s vulnerability e-learning rated it ‘very good or excellent’, with 96 percent of face-to-face course attendees reporting the same.  The Trust’s training is developed and led by vulnerability experts Chris Fitch and Colin Trend.

Lyndsey Humphries, head of training and consultancy at the Money Advice Trust, said:

"I am delighted that the Trust has been awarded Best Training Provider, especially in such a strong field for this category.  The award is testament to the hard work of the whole team here who have made this possible. 

"We have worked hard to ensure our vulnerability training delivers a real impact and responds to the full range of vulnerable situations that staff encounter daily, such as addictions, serious illnesses and mental capacity limitations.

"Our training and consultancy has now helped more than 11,000 staff in over 160 organisations – and demand has never been higher.  We look forward to working with many more organisations across sectors to make a real difference for their customers."

Chris Fitch, vulnerability lead at the Money Advice Trust, said:

"Having worked in vulnerability, financial difficulty, and financial services for the last 13 years I am delighted to now see such a strong focus and investment in supporting customers in vulnerable circumstances.

"Many firms have increased their focus on vulnerability significantly, and have recognised the need for practical training to respond to everyday challenges when dealing with customers in vulnerable circumstances. I am delighted that we have been able to support these efforts through the Trust’s training and consultancy service – and am looking forward to rolling this support out even further across the credit industry."

Find out more about the Trust’s training and consultancy service at

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