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Money Advice Trust shortlisted for Debt Advice Provider of the Year

Debt_Advice_Provifer_Finalist.jpgThe Money Advice Trust has been shortlisted for Debt Advice Provider of the Year in the Collections & Customer Service Awards

Last year the Trust helped 1.3 million people directly through our National Debtline and Business Debtline services and indirectly through our training for advisers and firms.

We launched new websites for National Debtline and Business Debtline to ensure clients could find information and support easily, introduced webchat, improved the client journey and gathered broader insight by developing an online portal.

97% of callers report immediate satisfaction with the advice given by National Debtline, and 98% of callers said they were clear on the next steps they needed to take. Twelve months after an advice session 91% of callers had seen their debts reducing or stabilising.

Six weeks after contacting us, 87% of Business Debtline callers reported that they felt confident that they are managing their money more wisely. Six weeks after an advice session 91% of callers had taken at least one step to resolve their debts.

The Collections & Customer Service Awards recognise the outstanding achievements of those within collections and customer service and are now in their tenth year. Other organisations in the award category are: Debt Advisory Line and South West London Law Centres.

Joanna Elson OBE, chief executive of the Money Advice Trust, the charity that runs National Debtline, said:

“I’m delighted that the Trust has been shortlisted for Debt Advice Provider of the Year. Last year we helped 1.3 million people, and this puts us well ahead of our target to help more than 3.5 million people we set out to at the outset of our three-year plan. 

“As well as directly helping people through our services, the Trust also continues to shape policy and practice, responding to consultations and influencing key decision-makers, and our Innovation Grants programme supports projects which aim to produce lessons, insights and materials which can be shared with the sector and help individuals or small businesses to deal with their debts and improve the UK’s money environment.

“More broadly, the Trust continues to place partnership working at the heart of its work, including through our Partnership Board and Funders Forums.”

Award winners will be announced on 24 November 2016.

The Trust was also recently highly commended for its Stop The Knock campaign on local authority bailiff use in the Third Sector Excellence Awards category of Communications Campaign of the Year, and was shortlisted for the Charity Times Award for Charity of the Year: with an income of £1 million - £10 million.

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