Money Advice Trust shortlisted for Best Training Provider of the Year

The Money Advice Trust has been shortlisted for Best Training Provider at Credit Strategy’s Collections & Customer Service Awards 2017.

Through its training and consultancy service, the Trust has now trained more than 11,000 staff in over 160 creditor and other organisations. Training offered include support customers in vulnerable circumstances and courses on mental health, serious illness and addictions.

More than 90 percent of staff who completed the Trust’s vulnerability e-learning rated it ‘very good or excellent’, with 96 percent of face-to-face course attendees reporting the same. The Trust’s training has been developed and led by vulnerability experts Chris Fitch and Colin Trend.

The Collections & Customer Service Awards recognise "the outstanding achievements of those within collections and customer service" and are now in their eleventh year.

 
Lyndsey Humphries, head of training and consultancy at the Money Advice Trust, said:

 

"I am thrilled that the Trust has been shortlisted for Best Training Provider of the year. Our training has helped more than 11,000 staff in over 160 organisations – and this shortlisting is a real credit to the hard work of the whole team here who have made that possible.

 

"We have worked hard to ensure our vulnerability training delivers great results, and that our offer responds to the full range of vulnerable situations that staff encounter daily, such as addictions, serious illnesses and mental capacity limitations.

 

"Demand for our training and consultancy has never been higher, and we look forward to working with many more organisations across sectors to make a real difference for their customers."

Award winners will be announced on 22 November 2017.

Find out more about the Trust’s training and consultancy service at www.moneyadvicetrust.org/vulnerability