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Money Advice Trust helps more people in 2017 as demand continues to increase

​The Money Advice Trust has today published its latest impact report which outlines the impact of its advice services, training and influencing work in 2017.

The report shows that the charity’s National Debtline and Business Debtline advice services helped more people and small business owners to tackle their debts in the year than ever before, as demand continues to increase.

Making a difference: our impact in 2017 highlights the breadth of the Money Advice Trust’s work and the range of ways the charity helped people to tackle their debts and improve the money and debt environment during the year.

In 2017, National Debtline and Business Debtline advisers helped 169,700 people by phone, 50,600 via webchat and had over 1.5 million visits to its websites.
 
National Debtline provides free, impartial and confidential debt advice, and in 2017  helped 140,500 people over the phone. A further 43,500 were helped through webchat and there were more than 1.36 million visits to the National Debtline website. After receiving advice from National Debtline:
  • 93 percent of callers were clear on the next steps to take
  • 84 percent were less likely to find themselves in a similar situation
  • 77 percent reported a positive impact on their emotional or mental health.
Business Debtline, the UK’s only free dedicated debt advice service for small business owners, helped 29,200 people on the phone, 7,100 through webchat and there were 167,300 visits to the Business Debtline website. After receiving advice from Business Debtline:
  • 92 percent of callers were clear on the next steps to take
  • 79 percent made contact with creditors themselves
  • 86 percent felt they were less likely to find themselves in a similar situation.
The Trust’s Wiseradviser training programme for money and debt advisers, provided training places to 3,231 advisers in 980 free-to-client organisations across the UK, with 4,400 advisers using the Wiseradviser website to access training and learning resources. After training, 97 percent of advisers had increased confidence when advising clients and 94 percent shared their knowledge with colleagues.
 
In 2017, the Trust expanded its training and consultancy work with the credit industry to improve support for their customers in vulnerable circumstances. Training was delivered to 44 creditor organisations and 6,700 staff. After face-to-face training, 95 percent of staff rated their knowledge as very good or excellent.
 
The Trust continued its work to influence change in the UK’s money and debt environment. This included responding to 21 policy consultations and engaging with key decision makers on matters ranging from high-cost credit to local government debt collection – as well as raising awareness of debt advice and the issues facing people in financial difficulty through 2,166 items of media coverage.
 
Joanna Elson OBE, chief executive of the Money Advice Trust, said:
 
“In 2017 we made a positive difference to the lives of more people and more small business owners in debt than ever before, growing our frontline services and further improving access through our digital channels.

“While our advisers continue to help thousands of people each week, demand for our services is increasing as the financial pressures facing many households remain.

“There are also changes on the horizon in the sector with the new Single Financial Guidance Body and the Government bringing forward its new statutory Breathing Space scheme. With the support of our many partners we will to do all we can to continue to help those that need our support most and work to improve the debt environment through these changes.”
 
Impact report 2017
Download the full impact report.
 
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