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Information on the Money Advice Trust’s response to Coronavirus

Last updated 24th March 2020


Like all organisations, the Money Advice Trust has activated its business continuity procedures in response to the developing outbreak of the Covid-19 Coronavirus, and is closely following advice from Public Health England and the Government.  

Our response to Covid-19
At an early stage we activated our well-established procedures for monitoring and responding to rapidly developing situations like this one.  Senior managers are meeting daily to ensure we are taking the necessary steps to continue our services to the greatest extent possible while protecting our people in these challenging circumstances.
Our debt advice services
As of Monday (23rd March) all our staff are now working from home until further notice. This includes advisers at both National Debtline and Business Debtline, who are now able to provide phone and webchat advice from their own homes after a significant infrastructure project to support this change, delivered at speed.
We have published new National Debtline and Business Debtline Coronavirus factsheets to provide information and advice to people whose households and business finances have been affected by the Covid-19 outbreak.  These are being continually updated and are available at:
Our training services
Over the coming weeks, and as all our working patterns change, we are looking to deliver more e-learning and webinar style training across both Wiseradviser and our Money Advice Trust training & consultancy.  Our joint Vulnerability Academy with UK Finance is now taking place online, and our e-learning services and online resources continue to be available as normal.
Supporting the national Covid-19 response
We are working to share what we are hearing at National Debtline and Business Debtline from people and small business owners whose finances have been affected by Covid-19 with the Government, and shape its policy response to the outbreak.  On 19th March we published our joint 'Rescue Package' proposal with StepChange Debt Charity, and we continue to make the case for more support for people who are self-employed.
Keeping you updated
We will continue to keep this page regularly updated.
If you are a partner organisation or other stakeholder and have any queries about the Money Advice Trust’s response to Coronavirus please contact Matt Hartley in the first instance, to be directed to the relevant colleague who will be able to answer your query.
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