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Training for companies


​This year, the majority of UK-based adults will experience vulnerability. This can include mental health problems, serious and terminal illnesses, addictions involving gambling, alcohol, or drugs, as well as difficulties with decision-making and mental capacity.

Without the right guidance, training and support, your organisation and customer-facing staff will find it difficult to identify and work with customers in vulnerable situations.
This can have a negative impact on your customers, your commercial operation, costs, and reputation, your ability to recover any debts as well as staff wellbeing and effectiveness.
Find out more about our training courses below and meet our experts.
How we can help you
We provide vulnerability training and consultancy services across a range of themes, providing your staff with the practical support and tools they need to help your customers and clients, whilst meeting your business objectives. Our team work across financial services, water, energy, retail and have expertise in all these contexts.
Remote learning - virtual classroom
Recreating our face-to-face course experience in an interactive virtual classroom setting, our newly available virtual courses are designed to provide your staff with the practical support and tools they need to help your customers and clients, whilst meeting your business objectives. Below you will find the details of the courses currently available.
​Training course ​Length
Supporting customers in vulnerable circumstances ​​2 half day sessions
Supporting customers with mental health problems ​2 half day sessions
Building personal resilience ​3.5 hours
​​Suicide First Aid: Understanding suicide prevention ​Half day and full day options
Remote learning - e-learning
In addition to our virtual classroom courses, we also offer a number of e-learning modules.
Face-to-face learning
Our consultancy
Bringing about change, however, doesn’t just involve training – it is important to think about what happens ‘outside of the training experience’. We therefore provide tailored consultancy, developing training, policies and principles that take your workplace practices into account. Find out more.
Benefits to your organisation
  • Helps you meet legal and regulatory responsibilities under the Mental Capacity Act and Data Protection Act
  • Supports all parts of your business (lending, customer service, fraud, retention, collections and digital)
  • Improves your reputation as a responsible organisation that treats customers fairly
  • Improves your debt recovery rates and broken repayment arrangements, and minimises the likelihood of additional costs
  • Help your staff feel more fulfilled
doinge-learning.pngTraining options
  • In-house: we come to you and deliver a one-day session customised for your staff. This includes access to e-learning as a pre-course module
  • E-learning: a 30-40 minute e-learning package
  • Public courses: alongside participants from other companies at a venue set by us
  • Consultancy: we work with you to develop training, policies and principles that take your workplace practices into account, click here to find out more. 
Contact us for more information
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Why choose our training? 
  • Our expertise: Our training is led by senior consultants Chris Fitch and Colin Trend who created industry-wide models, including TEXAS and IDEA, to identify and support people in vulnerable circumstances. We also train the majority of the debt advice sector
  • Practical: Our training is designed with your staff in mind, and the roles they occupy. It is more than ‘awareness raising’ training as it describes how to practically respond to everyday challenges in your sector
  • Decades of experience: Our training draws on the insight we’ve gained across our National Debtline and Business Debtline services that support hundreds of thousands of people yearly
  • Proceeds go to the Money Advice Trust: Your money is reinvested into the Trust, and our National Debtline and Business Debtline services
  • Up-to-date content: Our courses are updated regularly with the latest research into vulnerabilities

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