Vulnerability events

With increasing industry focus on vulnerability by regulators and firms, we work across all regulated essential services (including FCA, Ofcom, Ofgem, Ofwat) to provide organisations with practical support they need to help customers in vulnerable circumstances. We run a variety of online events throughout the year, bringing together industry experts and a range of perspectives.

Free creditor webinar: vulnerability, data protection, and customer disclosures 
10-11AM @ Wednesday 4 November 2020
Organised to mark the launch of new guidance from the Money Advice Liaison Group (MALG) and the Money Advice Trust, the webinar will explore the overlap between data protection compliance and vulnerable customer regulation.
 
                                      Secure your place now
Virtual classroom: supporting customers in vulnerable circumstances
10 November and 17 November
Split into two sessions, join Customer Experience Expert Caroline Wells for a public session of our new virtual classroom for creditor and essential services staff. Delivered via Zoom, this classroom is designed to give your staff the skills to identify a vulnerable customer, have a conversation to understand their vulnerability, take action and signpost to further support.
 
                                                 Register now
 
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