MAT > For creditors > Training and consultancy for companies > Identifying mental capacity limitations during credit applications

Identifying mental capacity limitations during credit applications

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Mental capacity limitations can result in customers having significant problems with understanding, remembering, and evaluating information about credit products they are applying for, as well as communicating a decision about this.

Where not identified, these can result in detriment including borrowing, lending and contracts that results in ‘later downstream’ financial difficulty and problem debt. 

Vulnerability: a guide for lending​, a new report written by Chris Fitch and Colin Trend and launched in June 2017, ​identified that by extending focus on to credit applications firms can reduce the potential risk of detriment and offer support.

This course – launching later this year – will cover practical steps and actions you can take to identify and support customers with mental capacity limitations (and other decision-making difficulties) during credit applications.​

 
Register your interest
We’ll notify you when the course is live.
Contact Henna Mian at the Money Advice Trust:
 

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Why choose our training? 
  • Our expertise: Our training is led by senior consultants Chris Fitch and Colin Trend who created industry-wide models, including TEXAS and IDEA, to identify and support people in vulnerable circumstances. We also train the majority of the debt advice sector
  • Commercially realistic: Our training is designed with your staff in mind, and the roles they occupy. It is more than ‘awareness raising’ training as it describes how to practically respond to everyday challenges in your sector
  • Decades of experience: Our training draws on the insight we’ve gained across our National Debtline and Business Debtline services that support hundreds of thousands of people yearly
  • Proceeds go to the Money Advice Trust: Your money is reinvested into the Trust, and our National Debtline and Business Debtline services
  • Up-to-date content: Our courses are updated regularly with the latest research into vulnerabilities
 

 

 

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Contact
Henna Mian
Learning Solutions Consultant
020 7653 9734
 
 
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