Money Advice Trust > For creditors > Consultancy for companies

Vulnerability consultancy

​We specialise in vulnerability. It is not an ‘add-on’ to other consultancy services. It is at the core of what we do.


This means we can help you to better identify, engage, understand and support vulnerable customers across all your channels. We can sense-check, shape and improve your policies, practice, data, and systems to deliver the best customer and business outcomes.

With a decade of experience in helping more than 300 firms across all regulated sectors, and through our experience running National Debtline and Business Debtline, we know how you can make improve support for customers in vulnerable circumstances in a commercially realistic way.
Find out more about our vulnerability consultancy services below.
Focused guidance and review
Our experienced team of experts can help review and guide your organisation on specific aspects of vulnerability. All our work is undertaken remotely or on-site, in a single session or over time, and with outputs and recommendations that answer your questions and match your needs.
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Regulatory and strategic assessment
Our team of experts can conduct a detailed assessment into your team, department, or organisational approach to vulnerability. In doing this, we will assess and advise on your alignment with regulatory, legal, and best practice frameworks.
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Development and change
We can help you to change your practice. Whether you are starting out on a new strategy, taking on a challenge, or wanting to see how you can improve practice, we can help.  
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Contact us for more information
  • By phone - 020 7653 9734
  • Or fill out our short contact form and a member from our team will be in touch
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